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When attempting to configure a device, "Unsupported device type: 1003" error message is displayed.


This error is displayed if you have an old beta testing device that has not been upgraded.

Perform the following steps to get the device working:

  1. Upgrade the device firmware to the latest version.
  2. For all devices that are shown under the '0x1003' group, go to Manage-Devices menu and tap on the device you would like to refresh. After that, from the pop-up menu, select 'Information' to refresh.